All Episodes
Displaying 1 - 16 of 16 in total
The Art of Storytelling with Neely Khan
In this episode, we sit down with Neely Khan, a master storyteller in the hospitality industry, to uncover the secrets behind crafting stories that resonate, connect, ...
The true cost of poor onboarding in vacation rental businesses—and how to avoid it
"The cost of poor onboarding is a lot more than you think" – Heather BayerIn this episode, Heather Bayer, co-founder of the Vacation Rental Business School and long-ti...
The psychology of trust: How to win direct bookings with the right trust signals
"Trust doesn't just happen; you build it, brick by brick." – Chris MaughanIn this episode, Chris Maughan, CEO of I-PRAC, will show you how to build trust in your short...
The ultimate guide to choosing a payment processor that powers your STR growth
"If you can automate payments and disbursements, that’s one less headache for you to worry about. It lets you focus on what you’re really good at—creating amazing gues...
How to uncover upsell opportunities to boost your vacation rental revenue
"I was down $5,000, but I had a problem to solve – and that’s how I built Enso Connect."In this episode of STR Booked, host Nihal Salah chats with Francois Gouelo, co-...
How to get the most out of your PMS to unlock hidden revenue, maximise occupancy, and boost profits
In this episode, Chris Baxter joins us to share his expertise on how self-caterers can streamline operations, boost occupancy, and maximise profits. With years of expe...
Fully booked? Earn money from the guests you turn away
In this episode of STR Book:ed, Nihal Salah chats with Deborah Labi about her creative journey, embracing ADHD, and her latest venture, Have You Got. Deborah shares ho...
Stronger together: Why SCALE are building a community to fuel STR growth
"We saw a gap in the short-term rental industry – too many events where you meet lots of people but leave with little value. So, we created Scale to change that." In t...
The power of passion in property management with Andy Newman
In this episode of STR Booked, Nihal Salah chats with Andy Newman, the visionary behind Newman Hospitality. Andy shares his fascinating journey from a successful finan...
How to grow your direct and repeat bookings using social media
In this episode, Nihal Salah chats with Daniela Derin, owner of the Skol Apartments in Marbella, about leveraging social media for holiday lets. Daniela shares her jou...
SkyRun Park City's secret to 5* reviews: Fall in love with the small details
In this episode, Nihal Salah chats with Michael LeClerc, founder of Skyrun Park City, a vacation rental business boasting an impressive 324 five-star reviews and a rem...
From busyness to business: The path to STR success
In this episode of STR Book:ed, Nihal Salah chats with Jane Mack, a seasoned expert in the holiday let industry. Jane brings a wealth of experience as a business found...
How to get started with direct bookings: Top tips and mistakes to avoid
In this episode, Nihal Salah chats with direct booking expert - Jenn Boyles. This is a woman who's practically got hospitality running through her veins. From growing ...
Breaking free from OTAs: Your guide to holiday rental success
In this episode, Nihal Salah chats with Lisa Roads, the Holiday Property Coach, about branding, direct booking, and trust in the short-term rental industry. Lisa share...
The power of kindness: How smiles and automation doubled this STR owner's portfolio
In this episode of STR Booked, host Nihal Salah interviews Robin P. Bass, founder of Premier Properties USVI. Robin shares her inspiring journey from New York City's h...
From zero to holiday let hero: How one STR owner built a 70% direct booking business (with no marketing experience!)
In this episode of STR Booked, Nihal Salah chats with Maggie Mitchell, a short-term rental owner who's achieved remarkable success with her two properties on the Isle ...